ChatQLM

Agentic AI ticketing
Available

ChatQLM is an agentic ticketing system that pairs structured ticketing with AI-assisted self-service. It analyzes every request with an LLM, answers what it can from your knowledge base, executes actions through MCP tools, and routes the rest into Zoho Desk — with status syncing back in real time.

  • Ticketing
  • Zoho Desk
  • AI Self-Service
  • Agentic
Agentic AI ticketing
How it works

Two phases, one intelligent desk.

ChatQLM combines structured ticketing with AI-assisted self-service — resolving what it can instantly, and routing everything else into Zoho Desk with status synced both ways.

LLM TriageAnalyzes and classifies every issue
Workflow RoutingRoutes each request to the right queue
Zoho Desk SyncTwo-way sync with Zoho Desk
AI Self-ServiceInstant answers from your knowledge base
MCP ActionsExecutes real actions via MCP tools
Live Status SyncStatus flows back into My Tickets
Phase 01·User journey

Raise, route, resolve

From request to closed ticket

  1. 1Log in to ChatQLM
  2. 2Click “Raise Ticket”
  3. 3Enter issue details & submit
  4. 4LLM analyzes the issue
  5. 5Workflow engine routes the request
  6. 6Ticket created in Zoho Desk
  7. 7User receives a ticket number
  8. 8Track it in “My Tickets”
  9. 9Add comments or attachments
  10. 10Support team updates the ticket
  11. 11Status syncs back to ChatQLM
  12. 12Ticket resolved & closed
Phase 02·AI-assisted support

Deflect first, escalate smartly

AI resolves what it can; humans handle the rest

The AI answers from your knowledge base and can take real actions through MCP tools — only opening a ticket when a human is genuinely needed.

  1. 1User asks a question
  2. 2LLM analyzes the request
  3. 3Knowledge base searched
  4. 4AI provides an answer
  5. 5AI executes actions via MCP tools, if needed
  6. 6If unresolved, a ticket is created automatically
  7. 7Support team takes over
  8. 8Resolution shared with the user
  9. 9Ticket closed after confirmation
Deployment

What we need to go live

A short checklist to stand up a pilot

Zoho Desk

  • API credentials
  • Organization ID
  • Test agent account
  • Test environment access

ChatQLM Team

  • Test user account
  • API integration support
  • Authentication details
  • Test mobile app environment

Infrastructure

  • API / workflow / agent hosting
  • SSL & domain access
  • UAT users for testing